Refund policy
Thank you for choosing She Shines!
Returns:
For a return, the product should be unopened with tags, and in its original packaging. Contact us within 24 hours of delivery if there are any issues. For more information or questions, you can reach us via email at sheshineslb@hotmail.com or on WhatsApp at +96170249213. Please note that you will be responsible for covering the return shipping costs.
Damages and Issues:
Please inspect your order upon reception and contact us within 24 hours of delivery if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Contact Us:
For more information about our privacy practices, if you have questions, please contact us by email at sheshineslb@hotmail.com or by WhatsApp at +96170249213.